FAQs

Thank You for shopping at Qbbeauty.co and we hope you come back often. If you are unable to find the answers to your questions below, please email us at info@qbbeauty.co

How do I order?

A. At qbbeauty.co
Find items either by using menu buttons or Search.
  1. Choose hair color
  2. Choose quantity
  3. Click "Add to Cart"

Qbbeauty.co Contact Information:
Phone: 479.372.6233
Email: sales@qbbeauty.co
Address: 1400 W Walnut St Ste 106 Rogers, AR 72756
** We do not accept personal checks.

Can We Order by Phone?
Due to heavy call volumes, we do not take phone orders with some exceptions but we will reply to your question by email/phone within 24 hours generally.
How do I place an international order?
Foreign Orders (International Orders)-Except APO/FPO
Before placing an order, please find out if there are any import restrictions or regulations, the customer is responsible for any charges towards accepting or returning merchandise.
  • The customer is responsible for customs tax and any fees which is charged by the importing country.
  • The customer is responsible for any fees and return shipping charge, no exception.
Prior to shipping orders, we require the copies of following items for first time international customers
  1. the credit card
  2. Photo ID (Driver's License, Passport or Government Issued Identification )
    You can send above items via email to sales@qbbeauty.co
* We will hold your orders 4 business days until we receive verification.
OR

You can choose PayPal as the "payment method" in the credit card information section instead of sending verification. If you are not a member of PayPal, you can register by clicking the below link:
PayPal

We do not require verification for orders from APO/FPO Shipping Address.

How long does it take for my order to be processed?
Depending on what items you order, processing may take as little as 1 day up to 7 business days the latest. 

For shipping information, please go to the link below,
Shipping Policy

What is verification process?

    • Verification or payment for the first time order
      This is your first time order and the billing address and shipping address is different. To protect card holders, before shipment, we would like to receive the copy of your credit card and photo id back and front. You can send it by email to info@qbbeauty.co.
      Once we receive your verification, you will not be asked again in the future as long as your information remains the same.
How do I cancel or change my order?
You may cancel or change the order if the items are not shipped out yet.
We recommend contacting customer service immediately if you need to cancel or change an order.
Currently we are not accepting any returns and orders cannot be cancelled or changed once shipped.

How do I find my card's security code (CVV number)?
The security code, or CVV2, is a 3 or 4 digit number printed flat (not embossed) on either the back or front of your credit or debit card. This code provides extra fraud protection by ensuring that you have the credit card with you and that the credit card number is valid.

Is your website safe? Will my credit card information be kept safe?

Security About Your Credit Card & Information
  • We use industry-standard Secure Sockets Layer (SSL) software to protect the security of your information during transmission.
    It is important for you to protect against unauthorized access to your password and to your computer.
  • We do not sell your email address or information to others.

I was charged for my cancelled order. Why is that?
Whenever a customer places an order through the website, the credit card company or bank places a temporary hold on the card in the amount of the order to calculate the credit limit. This is done to prevent an overdraft without actual charges from the seller. If the seller does not charge the card within a certain timeframe, the credit card company will release the hold to the customer's account automatically.

However, the customer may see it as "Charged" or "Temporary Charge" on their online statement. For further information on this process, we suggest that you contact your credit card company or bank.

I was charged twice, what should I do?
There is a high possibility that one of the charge is a pending charge.
Please read the above question "I was charged for my cancelled order. Why is that?" for more information.

Shipping and Returns

What is Your Return Policy?
Please view our Return Policy for more details

What is Your Shipping Policy?
Please view our Shipping Policy for more details about general shipping

Product Related Questions
Honey Pot Hair Collection
Queen B's Beauty Mart is the exclusive supplier of The Honey Pot Hair Collection Virgin Hair.
  • Our hair is Raw Virgin Indian Hair
  • Tangle Free 
  • Shed Free
  • With proper care the hair will last for years

How to care for virgin hair:

  • Cool or warm water is recommended.
  • Wah thoroughly with shampoo and hair conditioner prior to install
  • Comb using a wide tooth Comb
  • Do not brush while wet
  • Allow it to air dry
  • Comb into desired style after hair is completely dry.

How to care synthetic hair:

  • Fill a basin with cool or lukewarm water.
  • Add a dash of shampoo and swish gently.
  • Rinse thoroughly in cool water.
  • Do not brush while wet.
  • Brush into desired style after wig completely dry.
  • No setting is necessary, curls will snap back into position when hair is completely dry.

How to wash your wigs:

  • Fill a basin with lukewarm water.
  • Add a capful of wig shampoo and conditioner mix with water. If the wig has odors, you may add a teaspoon of baking soda to the basin. Never use regular shampoo on synthetic wigs.
  • Gently move the wig in the water about one minute until wig is saturated.
  • Gently clean the part stained until clean.
  • Leave the wig about 20 minutes.
  • Rinse it with cool clean water.
  • Gently squeeze the wig to remove water. Do not wring or twist the wig.
  • Spray on the wig with wig conditioner or wig spray.
  • Spread the wig out on a dry towel and leave it to air dry.
  • Style the wig

Disclaimer

Thank you for shopping at qbbeauty.co. We try our best to satisfy our customers, but, some of the issues cannot be covered by our policy.
  • We are not responsible for any orders after delivery has been confirmed.  This does not apply to such issues as wrong items, returned items, delayed items and etc. If you have questions please contact us at info@qbbeauty.co
  • PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member and/or if your shipping address is unconfirmed. If the order is canceled for one of these reasons you will be refunded the order total minus 4% as PayPal charges us a 4% fee for the reversal of funds back to your account.
  • For electronic appliances, we are not responsible for malfunction of the unit after 15 days of the delivery date. You must contact the manufacturer for warranty and repair information.

Product Description

  • Descriptions and quality of all products sold on qbbeauty.co are in accordance with manufacturers' printed or given descriptions.
  • Some hair care products that we sell are for professional use only, and we assume that you are a professional hair specialist, therefore you are responsible for all the results of using professional hair care products.
  • If you have further questions regarding our policy or disclaimer, please contact us at info@qbbeauty.co


Thank you for your time and support.
- Queen B's Beauty Mart