Before placing an order, please find out if there are any import restrictions or regulations, the customer is responsible for any charges towards accepting or returning merchandise.
Prior to shipping orders, we require the copies of following items for first time international customers
You can choose PayPal as the "payment method" in the credit card information section instead of sending verification. If you are not a member of PayPal, you can register by clicking the below link:
We do not require verification for orders from APO/FPO Shipping Address.
How long does it take for my order to be processed?
Depending on what items you order, processing may take as little as 1 day up to 7 business days the latest.
What is verification process?
We recommend contacting customer service immediately if you need to cancel or change an order.
Currently we are not accepting any returns and orders cannot be cancelled or changed once shipped.
How do I find my card's security code (CVV number)?
The security code, or CVV2, is a 3 or 4 digit number printed flat (not embossed) on either the back or front of your credit or debit card. This code provides extra fraud protection by ensuring that you have the credit card with you and that the credit card number is valid.
Is your website safe? Will my credit card information be kept safe?
I was charged for my cancelled order. Why is that?
Whenever a customer places an order through the website, the credit card company or bank places a temporary hold on the card in the amount of the order to calculate the credit limit. This is done to prevent an overdraft without actual charges from the seller. If the seller does not charge the card within a certain timeframe, the credit card company will release the hold to the customer's account automatically.
I was charged twice, what should I do?
There is a high possibility that one of the charge is a pending charge.
Please read the above question "I was charged for my cancelled order. Why is that?" for more information.
What is Your Return Policy?
Please view our Return Policy for more details
What is Your Shipping Policy?
Please view our Shipping Policy for more details about general shipping
How to care for virgin hair:
How to care synthetic hair:
How to wash your wigs:
Thank you for your time and support.
- Queen B's Beauty Mart