Return Policy

Dear Queen B's Beauties,

We are dedicated to providing our customers the best service for as long as it’s safe for everyone during the COVID-19 Coronavirus Pandemic. We’d like to apologize and thank our customers in advance for potential delays in processing orders, as our team works hard to fulfill as many orders as safely as possible.

During this time, we remain committed to shipping out orders in a safe and responsible manner by:

 

  • Continuing to be cautiously open while adhering to local, state, federal laws and CDC and WHO guidelines
  • You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Kover Return Assurance, your purchase is final sale. Learn more about Kover Return Assurance below.
  • Taking extra precautionary measures by regularly disinfecting high traffic areas and facilities, providing free sanitation alcohol for everyone, adhering to max capacity rules, & encouraging everyone to stand 6 feet apart
  • Providing hand sanitizer, disinfectants, gloves, & masks for all of our employees
  • Mandating that anyone who feels sick to stay home
  • Although we are exempt since we are a small business, we are still providing Paid Sick Leave to all of our employees in accordance to the Families First Coronavirus Response Act
  • We’re also offering free pickup service to encourage our customers to stay home in the North West Arkansas Area. 
  •  

    While this remains a challenging time for us all, we are inspired by the support of all of you. Again, we’d like to apologize and thank our customers in advance for potential delays in processing orders, as our team works hard to fulfill as many orders as safely as possible. As we continue, we want to thank each and everyone one of your for supporting small businesses as well as our employees. We will continue to update all of you with any information regarding COVID-19 and changes to our operations. 

    Thanks again, and stay safe! 

     

    Covid-19 Return Policy

    DUE TO THE RECENT COVID-19 OUTBREAK, QUEEN B'S BEAUTY MART IS REGULARLY DISINFECTING OUR WAREHOUSE & TAKING EXTRA PRECAUTIONS RECOMMENDED BY THE CDC, WHO, & GOVERNMENT. FOR EVERYONE'S SAFETY WE ARE PLACING AN EMERGENCY RETURN POLICY FOR THE WELL BEING OF BOTH OUR CUSTOMERS & EMPLOYEES.  WE WANT TO ENSURE THAT ALL OF OUR CUSTOMERS ARE GETTING NEW PRODUCTS & OUR EMPLOYEES ARE NOT HANDLING POTENTIALLY UNSAFE RETURNS, SO WE HOPE YOU UNDERSTAND THIS TEMPORARY POLICY. PLEASE READ THE FOLLOWING CAREFULLY BEFORE PLACING AN ORDER:

    All orders, regardless of purchase date, cannot be returned/exchanged unless you purchase Kover Return Assurance. See details about Kover Return Assurance below. If you do not purchase Kover Return Assurance and the order is NOT cancelled before shipment, there is no way to return/exchange once it has left our facility. Please verify all items are correct prior to shipment! Thank you for understanding and shopping with us.

    About Kover Return Assurance

    Get peace of mind while shopping when you add Kover Return Assurance.

    You’ll have the option to return eligible items by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.

    The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

    Returns must be initiated within 2 days of receiving the item(s).

    To initiate a return, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/.

    Kover will provide a prepaid return shipping label for domestic orders. We are unable to offer free return shipping on eligible item(s) returned. We will deduct the standard $9 return shipping fee from your refund when processing the return.

    Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.

    Questions? Email us at return@kover.ai.